Delivery Policy
New Zealand orders - NZ$6.90. Rural Delivery is $9.90. Free New Zealand Delivery for orders over $50.
Australia orders - Delivery NZ$29.90. Order value between NZ$80 and NZ$250.
Expected delivery time to Australia can be a few weeks. Sometimes delays can occur.
United States orders - We've suspended all US deliveries from New Zealand due to big shipping delays. There are limited flights from New Zealand to the US due to COVID. Also, with the backlog and delays in the US its just too uncertain at the moment. They are available at Amazon in the US: https://www.amazon.com/Tullen-Snips-Green/dp/B08LCSZMZ8
UK Orders - We do not deliver to the UK from New Zealand.
New Zealand Delivery.
We deliver nationwide to both street and PO Box addresses. Courier delivery is offered nationwide. Orders received before 3pm week days New Zealand standard time will be processed same day with a delivery time of 2-3 working days from receiving your order. Orders placed in the weekends will be processed Monday. We deliver through DX mail week days only.
Please note the above times are a guide only.
Sometimes delays do occur with the post and customs which are outside of our control. If your items don't arrive for a few days following the above estimated delivery times then please don't worry, they're very likely to still be on their way. Please contact us if you don't receive your items one week after the delivery time guides above.
International Orders
Due to the COVID -19 situation around the world and limitations on flights from New Zealand we are unable to ship internationally other than Australia.. We’re sorry for the inconvenience. Please check back later once we’re more comfortable about delivery capacity and timelines.
Returns:
Our promise – 30 day Money Back Guarantee.
Tullen is committed to providing quality products to our customers. If for any reason you are not completely satisfied with the product supplied, please return it to us within 30 days of receipt and we will replace it or refund the purchase price via the original payment method.
Post return product to :
Tullen
PO Box 38
Red Beach,
Auckland 0945
New Zealand
Please include a covering letter quoting your name/ address and contact phone number.