Delivery and Returns

Delivery Policy

New Zealand orders - $4.90 (or free if the order is over $50) :

We deliver nationwide to both street and PO Box addresses. Courier delivery is offered nationwide. Orders received before 3pm week days New Zealand standard time will be processed same day with a delivery time of 2-3 working days from receiving your order. Orders placed in the weekends will be processed Monday. We deliver through Courier post week days only.  You will be informed via email/phone/letter of any "out of stock" items letting you know when you can expect them.

International orders - $9.90 to Australia (or free if the order is over $50) - $14.90 to the rest of the World:

International shipping charges are calculated automatically when you place an order, you just need to select the country you are from and the charge will be displayed.  Delivery time is usually 3-10 working days.
Public holidays/ Christmas period can result in delays.     

Standard International Air.  Please note: Standard International Air parcels can not be tracked.

Below is a guide to delivery times (in business days to major cities):
 
Standard International Air - Not Tracked**

Australia                  3-6  business days
Rest of the World    6-10 business days
Italy/Brazil              15+ business days.  We often have trouble with shipments to these countries. Any shipments to these countries are at your own risk.

Please note the above times are a guide only. 

Sometimes delays do occur with the post and customs which are outside of our control.  If your items don't arrive for a few days following the above estimated delivery times then please don't worry, they're very likely to still be on their way.  Please contact us if you don't receive your items one week after the delivery time guides above.

Returns:

Our promise – 30 day Money Back Guarantee. 

Tullen is committed to providing quality products to our customers. If for any reason you are not completely satisfied with the product supplied, please return it to us within 30 days of receipt and we will replace it or refund the purchase price via the original payment method.  

Post return product to :  

The Returns Team, 
PO Box 302-728 
North Harbour,
Auckland 0751

New Zealand 


Please include a covering letter quoting your name/ address and contact phone number,  alternatively you may wish to drop your returns directly into our Auckland office: Unit 3, 6 Omega Street, Rosedale, Auckland.